Responsibilities and Duties:

• Product Strategy & Roadmap
• Define and execute the product strategy and roadmap for commercial applications, ensuring alignment with business objectives.
• Continuously assess and enhance system capabilities to improve efficiency and user experience.
• Gather market insights, competitor analysis, and user feedback to drive innovation and system improvements.
• System Implementation & Custodianship
• Oversee the customization and deployment of commercial applications with core alignment to Passenger Service System (PSS).
• Ensure applications are scalable, secure, and integrated with key platforms (CRM, website, e-commerce).
• Collaborate with IT and Digital Transformation teams for seamless technical execution.
• Manage system testing, deployment, and user training to ensure smooth adoption.
• Stakeholder Collaboration & Business Alignment
• Act as the primary liaison between business teams (Sales, Finance, Operations) and technical teams to translate business needs into system capabilities.
• Conduct regular stakeholder meetings to gather requirements, track progress, and prioritize system enhancements.
• Work closely with Sales & Marketing teams to enhance B2B/B2C customer experiences through digital tools.
• Operational Excellence & Automation
• Optimize business application workflows, eliminating manual processes and increasing automation.
• Define and document end-to-end processes from inquiries to booking confirmations, payments, and post-booking support.
• Identify pain points, analyze system performance, and implement improvements.
• Customer-Centric Product Development
• Ensure commercial applications deliver a seamless, user-friendly experience for both B2B agents and direct customers.
• Develop features and self-service tools to simplify inquiries, pricing requests, and bulk booking management.
• Leverage customer feedback and data analytics to continuously enhance system usability.
• Performance Analysis & Reporting
• Define and track Key Performance Indicators (KPIs) to measure system efficiency, conversion rates, and user satisfaction.
• Generate data-driven insights to support strategic decisions and optimize application performance.
• Provide regular performance reports to senior management, identifying areas for improvement.

Requirements and Qualifications:

• Bachelor’s degree in Information Technology, Aviation Management, or a related field.
• Minimum 7+ years of experience in system implementation, or a related role in the aviation industry.
• Proven experience with low-cost airlines and Navitaire systems is mandatory.
• Expertise in airline reservation systems, system customization, and API integrations.
• Strong project management capabilities.
• Exceptional analytical, problem-solving, and communication skills.
• Proficiency in automating workflows and data-driven decision-making.